Shipping policy

Shipping Information

Thank you for shopping with us! We are committed to ensuring that your order reaches you promptly and safely.

Processing & Dispatch

• All orders are processed and shipped the next working day after payment has been received.

• Orders placed on weekends or public holidays will be processed the following business day.

Shipping & Delivery

• We offer shipping throughout New Zealand.

• Once your order has been dispatched, you will receive an email with a tracking number to monitor the progress of your delivery.

• Delivery times may vary depending on your location and the courier service used.

Tracking Your Order

• After your order is dispatched, you will receive a tracking number via email.

• Please use this tracking number to follow your package’s journey from our warehouse to your doorstep.

Lost or Delayed Shipments

• We take great care to ensure your order reaches you in perfect condition; however, we are not liable for any parcels that are lost or delayed once they have been handed over to the courier service.

• If your package does not arrive within the expected timeframe, please contact the courier directly using the tracking number provided.

Contact Us

• If you have any questions or concerns about your shipment, please feel free to reach out to our customer service team.

Thank you for choosing us for your purchase!